Private Games Support
Help for Private Games Player and Private Games Provider.
Contact support
Email contactraisecheckfold@gmail.com. Include the app name, device model, app version and a description of the issue. Do not send passwords, payment-card details or private venue addresses.
Android and web community rules
Users must be 18 or older and accept the free-play and community rules before using the current Android and shared web apps. These rules apply to listings, photos, avatars and other content. Nudity, graphic violence, harassment, hate, scams and unlawful content are prohibited. Do not arrange cash games, wagers, entry fees or prizes. Reported listings are hidden and paused for review; violating content may be removed and abusive accounts restricted.
Android and web free-play
The current Android and shared web versions support practice poker meetups only. Chips cannot be purchased, redeemed or withdrawn and have no cash value. Cash games, wagers, entry fees and prizes are not supported. Provider membership pays for organizing tools, not chips or game entry.
Bookings and game access
Guests can browse public listings. Sign in to reserve a seat or join a waiting list. VIP games require that provider’s VIP membership. Contact the provider about the event itself. Sample games are demonstrations and cannot be joined.
Delete your account
In the updated iOS and Android apps, open Settings → Delete account. Review the consequences, verify your identity and confirm. Deletion applies to your shared account in both apps. You are signed out immediately and automatic cleanup starts within a few minutes; retries can take longer. Arrange any settlement and export records first. Deleting an account does not refund or transfer funds. De-identified bookkeeping amounts may remain with other users, without your identity or private notes.
To request deletion without reinstalling the app, email contactraisecheckfold@gmail.com from your registered email address with the subject “Private Games account deletion.” We will verify ownership before removing the account. Never include your password. The same removal and retention rules described above apply.
Provider subscriptions
Provider Monthly is an auto-renewing membership required to post new games. The U.S. price is $9.99 monthly, with a one-month introductory trial for eligible new subscribers. Local pricing and eligibility are confirmed by the store used for your purchase. Android Google Play membership availability depends on the current release and billing setup. Creating a profile is free. Players do not need this subscription.
Use Restore purchases in Settings → Provider membership if needed. Manage or cancel your subscription in Apple subscription settings. For Android purchases, use Google Play subscription settings. Deleting your Private Games account does not cancel an Apple or Google Play subscription. Contact the store used for your purchase about billing or refund requests.
Report or block
In the Android and web Player app, open a game’s detail screen and use its menu to report a listing or block the provider. Reports immediately hide and pause the listing pending review. You can unblock providers in Settings → Blocked providers. You can also contact support about inappropriate content.
Report a concern
To report inappropriate game content, impersonation or unsafe behavior, email support with the game title or game link and a description of the concern. Do not include sensitive personal or financial information. Providers are responsible for complying with the requirements where their games take place.